Refund Policy

At Sakhi Fashion Store, we take great care in delivering quality artificial jewellery to you. Please read our refund and exchange policy carefully before placing your order.

1. No Return/Exchange Policy

We do not accept any returns or exchanges once the product is delivered, except in the case of a damaged or defective item.

2. Damage/Defective Product Policy

If you receive a product that is:

Physically damaged
Broken
Wrong item sent
You must notify us within 48 hours of delivery by sending:
Clear unboxing video (mandatory)
Photos of the damaged product
Order ID and your contact details

Send the above details to:
📧 sakhiifashionstore@gmail.com
📞 WhatsApp: 8890030358

Once verified, we will offer:

A replacement of the same item, or
A store credit or refund, in case the item is out of stock.

3. Conditions for Acceptance

The product must be unused, in its original packaging, and accompanied by a valid unboxing video.
Claims without unboxing video will not be accepted.
Damage caused due to mishandling or customer negligence is not eligible for return or refund.

4. Refund Timeline

Refunds (if approved) will be processed within 5–7 working days to your original payment method or UPI.

5. Non-Eligible Situations

We do not accept returns or refunds in the following cases:

Change of mind or dislike of product
Size/color preference
Delay in delivery due to courier or natural causes
Products purchased during sale/offers
Custom or bulk orders

6. Cancellation Policy
Once the order is placed, cancellation is not allowed at all

7. Need Help?

For any queries related to return or refund, contact us:
📧 sakhiifashionstore@gmail.com
📞 WhatsApp: 8890030358

Last Updated: July 14, 2025